FAQ

We specialize in professional-grade tools including bandsaw blades, circular saw blades, measuring equipment, power tool accessories, router bits, and wrenches. Our products are designed for both professional contractors and dedicated DIY enthusiasts.

Absolutely! All our tools are professional-grade and built to withstand rigorous workshop conditions. We source quality materials and work with reputable manufacturers to ensure reliability and performance.

While we provide detailed product descriptions, for specific project advice we recommend consulting with industry professionals or contacting our support team who can guide you based on your requirements.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save preferences, and speed up future purchases.

Orders can be modified or cancelled within 24 hours of placement, provided they haven’t entered the processing stage. Contact our customer service team immediately at [email protected] for assistance.

Click on the “Forgot Password” link on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted channels to ensure your financial information remains protected.

Yes, we use industry-standard SSL encryption to protect all transactions. We don’t store your complete payment details on our servers after processing.

Currently, we process full payments at the time of purchase. For flexible payment options, we recommend using PayPal, which may offer their own installment plans depending on your account status.

We ship globally to most countries, excluding some Asian regions and remote areas. During checkout, our system will automatically verify if we can deliver to your location.

We offer two shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
• Free Shipping: Via EMS on orders over $50, delivered in 15-25 days after dispatch

Order processing typically takes 1-2 days, and we dispatch all orders within 48 hours. You’ll receive a confirmation email once your order ships with tracking information.

Address changes are possible if your order hasn’t been dispatched. Contact our customer service team as soon as possible at [email protected] for assistance.

Once your order ships, you’ll receive a tracking number via email. Use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey.

We accept returns within 15 days of delivery. Items must be unused, in original packaging, and in resalable condition. Some exclusions may apply for safety reasons.

Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization if applicable.

We take great care in packaging your tools securely. In the rare event of damage during transit, contact us immediately at [email protected]. We’ll resolve the issue promptly, which may include replacement or refund.

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.