Privacy Policy

Last Updated: October 2023

At Wen Tools Sale, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website toolsonlinesale.com or make a purchase from us.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit card details, PayPal account information, and billing address. Note that we do not store complete payment details on our servers.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your correspondence with us if you contact our customer service.
• Purchase History: Information about the bandsaw blades, circular saw blades, measuring equipment, and other tools you’ve purchased.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders for professional tools and equipment
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To send you important updates about your orders or account
• To prevent fraud and enhance the security of our payment systems
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. We may share your information with:

• Payment Processors: Such as credit card companies and PayPal to complete your transactions securely
• Shipping Partners: To deliver your orders worldwide (excluding certain remote areas)
• Service Providers: Companies that help us operate our website and business, under strict confidentiality agreements
• Legal Authorities: When required by law or to protect our rights, customers, or property

4. Data Storage and Security

We implement robust security measures to protect your data:

• Industry-standard SSL encryption for all data transmissions
• PCI DSS compliance for credit card processing
• Secure tokenization that prevents storage of complete payment details
• Regular security audits and system updates
• Limited access to personal data to authorized personnel only

Your data is stored on secure servers and we retain it only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal limitations
• Objection: Object to certain processing of your data
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout process
• Analytics Cookies: Help us understand how customers use our site to improve our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant advertisements (you can opt out)

You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.

10. Contact Us

At Wen Tools Sale, we’re committed to supporting professionals and DIY enthusiasts with not only premium tools but also a secure and trustworthy shopping experience. Thank you for trusting us with your business.