Term and Conditions

Last Updated: December 2024

Welcome to Wen Tools Sale! These Terms and Conditions govern your use of our website and services. By accessing toolsonlinesale.com and making purchases, you agree to be bound by these terms.

1.1 Target Audience

Our website is specifically designed for professional craftsmen, woodworkers, and dedicated DIY enthusiasts who require precision tools for their projects.

1.2 Geographic Availability

We ship worldwide except to Asia and certain remote areas. By placing an order, you confirm that your shipping address is within our service areas.

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.1 Product Categories

• Bandsaw Blades – Professional-grade cutting tools
• Circular Saw Blades – Precision cutting solutions
• Measuring Equipment – Accurate measurement tools
• Power Tool Accessories – Essential tool components
• Router Bits – Specialized woodworking tools
• Wrenches – Professional mechanical tools

2.2 Product Quality Commitment

All our tools are professional-grade, designed to meet the demanding requirements of craftsmen and serious DIY users.

3.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive an order confirmation email once your payment is verified.

3.2 Accepted Payment Methods

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Currency

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions or supplier changes.

3.4 Order Cancellation

Orders can be cancelled within 2 hours of placement by contacting our customer service team. Once an order enters processing, cancellation may not be possible.

4.1 Shipping Methods

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Timeframes

Delivery times are estimates and may vary based on destination and customs processing. We are not responsible for delays caused by customs or carrier issues.

4.3 International Shipping

Customers are responsible for any customs duties, taxes, or import fees in their country. These are not included in our shipping costs.

5.1 Return Eligibility

Most items can be returned or exchanged within 15 days of delivery, provided:

• Item is in original, unused condition
• All original packaging and tags are intact
• Product is in resalable condition
• Proof of purchase is provided

5.2 Non-Returnable Items

• Router Bits (due to sharpening and specific project use)
• Custom-cut Bandsaw Blades (made to specific measurements)
• Opened or used power tool accessories showing wear
• Items without original packaging

5.3 Return Process

Follow our 4-step return process outlined in our Returns Policy. Always obtain an RMA number before shipping returns.

5.4 Refund Processing

• Credit Card/PayPal: 5-7 business days after return approval
• Bank Transfers: 7-10 business days

6.1 Accurate Information

You must provide accurate shipping and payment information. Incorrect information may result in order delays or additional charges.

6.2 Product Usage

All tools should be used according to manufacturer guidelines and with appropriate safety precautions.

6.3 Return Shipping Costs

For change of mind returns, customers are responsible for return shipping costs unless the item is defective or incorrect.

6.4 Customs Compliance

International customers must comply with their country’s import regulations and are responsible for any related fees.

7.1 Website Content

All content on toolsonlinesale.com, including text, images, logos, and product descriptions, is the property of Wen Tools Sale and protected by copyright laws.

7.2 Brand Protection

The “Wen Tools Sale” name and logo are trademarks of our company. Unauthorized use is prohibited.

7.3 Product Information

Product specifications and descriptions are provided for informational purposes. We strive for accuracy but reserve the right to correct errors.

8.1 Product Liability

Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages.

8.2 Tool Usage

Users assume all risk associated with tool usage. Always follow safety guidelines and use appropriate protective equipment.

8.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

8.4 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or technical issues.

9.1 Data Collection

We collect necessary information for order processing and customer service. Your data is protected and not shared with third parties for marketing purposes.

9.2 Payment Security

All payment transactions are processed through secure, encrypted channels to protect your financial information.

10.1 Professional Support

Our customer service team understands the needs of professional tool users and is committed to providing expert support.

10.2 Problem Resolution

We prioritize resolving issues related to defective products, shipping errors, or order discrepancies promptly and professionally.

We reserve the right to update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

For the most current version of our Terms and Conditions, please check this page regularly.